Refund policy
Return and Refund Policy
At Jones Jewels, we want you to love your jewelry. If your order arrives damaged, defective, or incorrect, we'll work with you to make it right.
Damaged, Defective, or Incorrect Items
We offer a free replacement or refund if your item:
- Arrives damaged
- Has a manufacturing defect
- Is different from the item you ordered
Please contact us within 10 days of delivery to begin a claim.
How to Submit a Claim
Please email jonesjewels.business@gmail.com with:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Photos of the packaging, if applicable
We'll review your claim and respond as soon as possible. If approved, we'll arrange a replacement or refund.
Returns We Don't Accept
Because each order is fulfilled individually, we don't accept returns or refunds for:
- Change of mind
- General dissatisfaction
- Ordering the wrong style or size
- An item not matching personal expectations
- An incorrect or incomplete shipping address provided at checkout
Questions?
Contact us at jonesjewels.business@gmail.com.